If you’re a self-funding patient, ensure pricing is clear so that the price quoted to you is what you pay for the treatment. Be sure to get the hospital or clinic to agree on a price and discuss how potential complications may or may not affect the cost of your care in the future. A price guarantee will help to provide financial security, so it is vital to check what is included in the price guarantee like the cost of tests, delays, complications.
As a private patient you should expect:
- A service that meets a certain quality standard
- A guaranteed hospital or clinic admission date
- A consultant surgeon
- Access to clinic staff
- Top class facilities and equipment
- An all-inclusive price for your care without any hidden fees or charges
- Their commitment to providing good quality care to you
- Receiving care in a safe and secure environment
The one major thing that cannot be guaranteed is the outcome of a procedure. Particularly with cosmetic surgery where expectation and the reality of what is achievable may not always match. Results can often vary from person to person and the desired outcome, based on an individual’s specific goal, may not always be achievable. With an effective consultation period, patients should find their expectation for their procedure is more realistic and, therefore, the likelihood of dissatisfaction reduced.
A guarantee you may be able to ask for is, if there is a complication, the surgeon or practitioner will correct it without extra cost. Discuss this with your care provider beforehand.
What to do if something goes wrong?
If, after the procedure, you feel you have encountered a serious problem or the outcome is not what you were promised, and the results are not what you expected, reach out to your surgeon.
Contact the hospital or clinic that performed the procedure and explain the situation, especially if you’re experiencing discomfort or any unusual symptoms that were not explained to you during the consultation.
If you suspect the procedure was not carried out in the correct manor and you’re not satisfied with result or the level of care you have received, you should contact the CQC.
How to complain about a treatment
All private hospitals and clinics should have a complaints process in place and should make this information available to their patients. As there is no universal private healthcare complaints procedure you’ll need to go through the hospital or clinics own internal complaints system.
Be sure to document all communications throughout the complaints process, from phone calls, to emails, letters and face to face conversations. In case you need to refer back to these notes, be sure to write the date, time, who you spoke to and what was discussed, especially for verbal communication that’s taken place between you and the care provider.