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Step 1 – Initial contact, Quote and Booking

  • After the initial enquiry, a member of our patient assistants’team will get in touch with the patient to discuss the details of their enquiry.
  • Patients may be asked to provide additional information and/or pictures of the treatment area.
  • These details will be forwarded to the medical consultant at the appropriate hospital or clinic for evaluation.
  • A personalised treatment plan and quote will be prepared by the consultant or doctor and shared with the patient. Any questions the patient has will also be answered at this point
  • Medical history form will be filled by the patient in order to determine their suitability for the procedure
  • Once everything is set, a 10% deposit payment will finalise the agreed package prepared for you.​

Please note* If procedure is cancelled by the patient after the deposit is paid patient will incur a cancellation fee

Step 2 – Travel Arrangement

  • Once procedure is agreed and finalised the patient will choose an operation date with the help of our patient assistant.
  • Hotel, flight booking, and airport transfer will be arranged by either the care provider at your chosen destination or a member of our team
  • An itinerary will be prepared and shared with you for your medical trip
  • We will stay in touch with the patient until they arrive at their destination and are pick up at the airport by a member of the care team

Step 3 – Procedure

  • On arriving, patient will be picked up and transferred to their hotel
  • On the treatment day the patient will be pick up from their hotel by a member of the care provider team and taken to the hospital or clinic for a consultation with their doctor
  • The patient will remain in the hospital or clinic until they have been given the all clear to return to their hotel
  • After the final check-up patients will be allowed to return home and will be dropped off at the airport

Step 4 – At Home

  • Once home, patients will be asked to fill in our patient satisfaction survey which we’ll use to measure the performance of care providers and give feedback

Need Assistance?

 Make an enquiry to speak to a member of our patient assistance team

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